Welcome to BitaVita Support

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FAQ

Frequently Asked Question

Whether you are expert trader or a new user you can find answers to many of your questions on this page. In the case of being a new user to BitaVita you will find out how to buy crypto on BitaVita. If you want to be a trader then selling crypto on BitaVita is for you. You can also open up a support ticket to ask us anything you need to contact our support.

Getting started

Helpful resources for everything that you need to get started with BitaVita.

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Spot / Convert

Learn how to trade , convert and use from trading rules.

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Deposit / Withdraw

Learn everything about deposit,withdraw ,tag , memo and etc.

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P2P

Find your answers about peer to peer transaction and know how to post an advertise.

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Security

Learn more how to increase your account security.

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Hot Issue

Learn more about the issues.

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Can't you find what you looking for ?

if you are having any problems or you have any question , please talk to one of our friendly support representaives.

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BitaVita FAQ Getting started

Articles in this section

Getting started

How to register on BitaVita

  1. Please visit BitaVita official website and click the sign up button on the top right corner.
  2. On the registration page, please follow the instructions and fill in the email address and password that you want to use for your account. If youve been referred to register on BitaVita by a friend, make sure to fill in the Referral ID (optional).
  3. After filling in your data, click on the【sign up】button. We will now send you a confirmation email to the address youve specified. Please check your inbox to confirm your registration.
  4. Once you've receive the confirmation email, please click on the 【Verify Email】button to confirm your registration.

-For the safety of your account, we recommend you to enable the 2-factor authenticator(Google 2FA or SMS 2FA) in your account.

Getting started

 

BitaVita Referral Program Guide

A new method of earning crypto, no need to trade, only by inviting your friends to join BitaVita Community. Up to 20% commission fee is for you and your referred friends, it is adjustable to share how much you want with your friends. Invite your friends and enjoy earning 20% commission!

BitaVita Referral Program Rules:

 

General rules

  • 1- Referral link or ID can be used once referred user sign up and after that is not possible to make any changes.
  • 2- Up to 20% commission can be earn in total, which based on your adjustment can be set once when you share your link or ID and after that needs to submit a ticket to change it (if applicable).
  • 3- Referral program is applicable only in Spot and Futures platforms.
  • 4- In Spot it is up to 20% and in Futures it’s up to 10% which calculates separately.
  • 5- BitaVita provides an unique link or ID for each user that works for both referred user actions such as Spot and Futures.
  • 6- Commission will be calculating automatically on the accounts.
  • 7- There is no limit to the number of friends a single account can invite.
  • 8- Not allow any user to self-invite through multiple accounts. If any kind of these activities detected, all referrals will be cancelled and all referral commission for all the accounts will be cancelled.

 

Spot:

The referrer (you) will earn commission fees from any new referred user’s trades on Spot up to 20% in total by referred user.

Based on some conditions mentioned in the below table* it starts from 20% which basic rate (minimum) for referrer is 10%, This means that you can choose to give 10% of this 20% to your referred users or have 20% total for yourself and 0% to your referred friends, this part is up to you. In other words it means you can give a discount on fees to your friends.

 

*Commission and Earn/discount rate:

Total Referred User’s Trade Volume (monthly) Base Referral Rate Rate Earn by Inviter Rate Earn by Referred Friend (Discount)
<2.500.000 $ 20%
20%
15%
10%
0%
5%
10%

 

Futures:

The referrer (you) will earn commission fees from any new referred user’s trades on Futures up to 10% in total by referred user.

Total Referred User’s Trade Volume (monthly) Base Referral Rate Rate Earn by Inviter Rate Earn by Referred Friend (Discount)
<10.000.000 $ 10%
10%
5%
0%
5%

 

* Futures market’s referral commission is only for one year starting from the time the referred user opens their futures account.

How to Use BitaVita Referral Program

Here are the steps to use Referral Program:

  • 1- Log in to your BitaVita account, go to dashboard and in the left part click on the Referral>

     

    BitaVita

     

  • 2- Adjust share commission with your friends based as you wish>

     

    BitaVita

     

  • 3- Share your Referral link or ID with your friends.
  • 4- Sit back and relax, once your friends start trading your earning starts too.

Getting started

 

BitaVita Affiliate Program Guide

If you are interested in more ways to have passive income and monetize your social media or website, Join BitaVita Affiliate program!

As a member of BitaVita Affiliator, you have the opportunity to earn and have a passive income up to 50,000 $ for introducing BitaVita to the world (your audience).

 

The BitaVita Affiliate Program:

 

This program will create you an unique Affiliate link that allows you to invite your audience to sign up and trade on BitaVita. Once they register and start Trading, your income starts to flow to your wallet automatically. For each registeration you will receive also some bonus as BitaVita Coin (CLY).

For each trade of your audience (referred users) you will receive automatically a commission on Spot and Futures Platforms.

Who should sign up:

Youtubers, Website owners, Social media content creators, Crypto Community leaders, …. Who have can meet only 1 of the following criteria can participate in this program:

  • Social media accounts with more than 5000 followers
  • Communities with more than 500 members

 

How does the BitaVita Affiliate Program work?

Step 1: Submit Application

Submit your application by filling this Form. Our Team reviews your application and get ensured that you meet the mentioned criteria, you will be an Affiliate program member.

Step 2: Create and Share your Affiliate link

After approval of your request, you will have an unique link as Affiliate link.

You should share your link to your audience and track it for each registeration and user referred you have and also you can check all the details of trading volume of them in Spot and Futures platforms.

Step 3: Sit back, relax and watch your earning!

Whenever your referred users register an account on BitaVita with your Affiliate link and start trading, you can earn up to 30% commission on every trade of them.

Don’t waste time and Join the program now!

 

 

Spot Commission Structure:

 

Total Referred Users Trade Volume (monthly) Base Referral Rate
< 5.000.000 $ 25%
≥ 5.000.000 $ 30%

 

*Total referred Users: the total number of all the users who signed up with your Affiliate link and has done a Spot transaction.

*Total trade volume will be review every 3 months and if it would be less than 2.500.000 it will be calculated based on Referral Program.

Futures:

It can be up to 20% commission for the Futures market based on below conditions:

Total Referred Users Trade Volume (monthly) Base Referral Rate
<20.000.000 $ 15%
≥20.000.000 $ 20%

 

* Futures market’s referral commission is only for one year starting from the time the referred user opens their futures account.

**Total referred Users: the total number of all the users who signed up with your Affiliate link and has done a Margin or Futures transaction.

*Total trade volume will be review every 3 months and if it would be less than 10.000.000 it will be calculated based on Referral Program.

Getting started

Failed to refer user

If the referral was not successful or it didn't work as intended, please see if it fits below situation:

  • - The referred user have to use the dedicated referral ID to be able to share the commission with the referrer, if the original referral ID(all-number ID) was used durring the registration, they will not be able to share the commission.
  • - BitaVita does not allow any self-referral. If such behavior has been detected, all referrals will be canceled and all referral commission will also be canceled.

Getting started

Wrong password

The account password should be at least an 8 digit alphanumeric combination and include capital letters. If you entered the password incorrectly , we would recommend you to change your password. Please click 'forgot password?' in the log-in page to initiate the process.

Getting started

How to log out account?

You may logout your account via below method

  • - Website: Hower your mouse on your account icon on the top right corner of the screen,then click "Log out" in the drop down menu

Getting started

KYC

When you want to verify your identity documents in BitaVita , you should click on dashboard and after that click on kyc button, in the next step you can upload a photo from your identity documents such as government issued card or driving licensenor your passport for basic level. In basic level you can withdraw 2 btc daily,but if you want to withdrawal up to 5 btc daily you can choose advance level and upload a selfi from your identity documenets and either upload a photo from gass or electricity bill , after that if you want to withdraw more than 5 btc daily and increase your withdrawal limit ,you can requested it in support ticket section.

BitaVita FAQ Spot / Convert

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Spot / Convert

How to trade cryptos?

Let's make an example that you want to buy BNB using USDT. You may use the BitaVita on your PC website to trade.

  • - PC web page: After logging in, click [spot] - click [Trade] at the top of the page, and select USDT in the menu in top right , select or search for the trading pair you want [BNB/USDT].

BitaVita does not limit user's daily trading volume. The trading fee will be deducted automatically according to the fee structure and the trading volume.

Spot / Convert

Exchange trading rules?

If you are not able to place an order, please check following instructions:

  • - The order you want to place does not comply with our trading rules.

If the price of your order is more/less than 500%/20% of the market price, you will not be able to place the order successfully.

Spot / Convert

Market/Limit/Stop-Limit/OCO orders

Currently, BitaVita supports below types of orders:

  • -Market Order
  • -Limit Order
  • -Stop-Limit Order
  • -OCO

There are several situations you need to pay attention to:

  • -There may be a price difference of the actual filled price if your order amount is large. For example, the cheapest limit sell order available will not be sufficient to fill your entire market buy order, so your order will automatically match the following limit sell orders, working its way up the order book until it is completed.
  • -Crypto currency market fluctuates frequently and some times violently. In some cases, the market price reached the price you set but at that time there is not enough volume at the price to fill your order. When this happen, your limit order will be filled partially or sometimes not filled at all (If there are orders at the same price, BitaVita will fill the order chronologically).
  • -For stop-limit order, If the market is crashing and after reaching the stop-price, there is not enough volume to fill the order at limit price, the order will remain in the market until the price returns to limit price again.

OCO: One cancels the other: To place a stop limit order and a limit order at the same time.

When either of the order pairs is triggered , the other order will be canceled. If one is canceled , the oco pair will be canceled.

Convert: But the last thing in this section is, if you want to trade faster than this options you can click on convert button to trade or convert your coin to each other easily and faster than the other way.

*Exchange trading exception*

Spot / Convert

Incorrect Exchange order price

If you cannot place an order, please check the following instructions:

  • - please read what the error message displayed on the webpage
  • - please make sure there is sufficient available balance in your account
  • - If there is sufficient balance

If the order still cannot be placed, please contact our online service and provide the following document:

  • - Screenshot of the order.
  • - Screenshot of the error or exceptions

Spot / Convert

Spot order history

After logging into your account, please go to below the spot page to export complete order history.

Spot / Convert

Exchange trading history

You can do it like number 1

Spot / Convert

How to set up indicators in charts?

If you are using mobile app, the basic function is avaliable such as choosing peroid of Candlestick chart, as well as default indicators.

If you are using webpage, you can insert indicators you want by choosing [TradingView] from the chart and right click at the Candlestick chart to make changes.

BitaVita FAQ Deposit / Withdraw

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Deposit / Withdraw

How to deposit USDT?

Currently, BitaVita supports deposit and withdraw USDT, by ERC-20 address USDT from web interface.

Please check your USDT wallet address and deposit your USDT in BitaVita.

Deposit / Withdraw

How to deposit cryptos?

After loging in, please find “Wallet”-spot Wallet”-“Deposits”, select or input the coin you want to deposit. Please notice that some of the tokens require a tag/Memo/Payment ID for deposit, you will need to input the corresponding tag/Memo/Payment ID when you deposit those coins.

Let's take BTC as an example. You can choose to deposit in two ways: Click “Copy” to paste the coin address to the BTC coin address from sending platform; Or scan the QR code of sending platform.

Tips:

  • - Please confirm your deposit address and the type of coin if it is correct
  • - Your deposit will be credited to your account after specified network confirmation. (You can see how many confirmation is needed in deposit page)

Deposit / Withdraw

Forgot/wrong tag for deposit

Regarding your assets on BitaVita, for safety reasons, we kindly ask you to submit a ticket to our customer representatives.

In the ticket, please provide your name, email address registered at BitaVita, your issue in detail and screenshot if possible. Our customer representatives will help you at the first priority.

Deposit / Withdraw

Deposit to wrong address

Regarding your assets on BitaVita, for safety reasons, we kindly ask you to submit a ticket to our customer representatives.

In the ticket, please provide your name, email address registered at BitaVita, your issue in detail and screenshot if possible. Our customer representatives will help you at the first priority.

Deposit / Withdraw

Unconfirmed deposit on Blockchain

If you have checked your TxID on the blockchain and it showed "Unconfirmed" on the blockchain, it means that the transaction has already been processed by the sending platform and waiting to be confirmed by the blockchain. After the transaction has been confirmed by the blockchain and gained a certain amount of confirmations, it will be credited to your BitaVita account.

Deposit / Withdraw

Confirmed deposit on Blockchain but the account is not credited

If you have checked your TxID on the blockchain and it showed "Confirmed" on the blockchain, please check if the confirmation number has reached the amount that BitaVita required. If it has not been reached, please wait with more patience.

If the wallet of the coin you are trying to deposit is under maintenance on BitaVita, do not worry because your deposit will be credited after the maintenance is done.

If the number of confirmations that BitaVita required is reached but there is no record on the website, please contact our customer support for more information.

You may go to “Wallet”-“ Spot Wallet”-“Deposit & Withdrawal History” on PC web.

Deposit / Withdraw

How to withdraw token/coin with Tag?

When withdrawing some specific tokens, not only will you need to input the correct withdrawal address, but you will also need to fill in the ""Tag"" section which is required for your withdrawal to be credited.

(NOTE: ""Tag"" may also refer to a Memo or Payment ID)

Tips：

  • - Please make sure that both【Tag】(if needed) and withdrawal address are accurate and correctly filled to make a successful withdrawal
  • - To avoid inputting the wrong address, you can copy the address to get the wallet address.

Deposit / Withdraw

How to withdraw crypto?

After Logging in the account, click “Wallet”-“spot Wallet”-“Withdraw”, then select or input the coin you want to withdraw. After the withdrawal is submitted, you will need to confirm the withdrawal in the withdrawal confirmation email.

Let's take BTC as an example. You can paste the BTC deposit address from other platforms on BitaVita withdrawal page, fill in the correct amount and click "submit". After that if you don’t enable google authenticator, the system will send an email to your account email, click on "Confirm Withdraw" in the email.

Tips:

  • - For coins with a tag, when you proceed with the withdrawal, not only will you need to input the correct withdrawal address, but you will also need to fill in the "Tag（Memo/Payment ID)" section.
  • - The receive amount = withdraw quantity - the handling fee.

Deposit / Withdraw

withdraw to wrong address?

If the status of the withdrawal is completed on BitaVita, we will not able to locate your funds due to the anonymity of the blockchain. If you have sent your coins to the wrong address by mistake, please contact the receiving platform for further assistance with the funds.

Deposit / Withdraw

Withdrawal unconfirmed in the blockchain

If the status of the withdrawal is completed on BitaVita, we will not able to locate your funds due to the anonymity of the blockchain. If you have sent your coins to the wrong address by mistake, please contact the receiving platform for further assistance with the funds.

Deposit / Withdraw

Withdrawal confirmed in the blockchain but not received

If you have checked your TxID on the blockchain and it showed ""Confirmed"" on the blockchain, please check if the confirmation number has reached the amount that the receiving platform required. If it has not been reached, please wait with more patience.

If the number of confirmations that the receiving platform required is reached but there is no record on the blockchain, please contact customer sevice of your receiving platform.

Deposit / Withdraw

insufficient balance in withdrawal

If there is open order in your exchange account, it would show ""Insufficient balance"" when the withdrawal amount is more than available balance. For this situation, you may cancel the open order or withdraw less amount to finish the process.

You may check your open orders with following steps:

  1. Login to your account
  2. Click "Orders"-"Spot order"-"open order"

Deposit / Withdraw

Address verification failed

If there is a "address verification failed" error during your withdrawal process, it means that the address you are using is not compatible with the token you are trying to withdraw. It is very likely that the token was upgraded or forked, the format of the address after upgrade or fork is very likely changed. Please check the address again and try to withdraw using the correct address.

Deposit / Withdraw

2FA failed in withdrawal

If you are able to use your 2FA for log in, it is very likely that the problem you encountered during withdrawal is with your withdrawal address. After you filled 2FA code, our system will verify your address to see if it's compatible with the asset you want to withdraw. The address of some token might change after they have upgraded/forked, please make sure you are using the correct address and try again to withdraw.

If none of the suggested steps above solve your problem, then we suggest you to initiate the resetting process of your Google/SMS Authenticator

Deposit / Withdraw

Cancel withdrawal

BitaVita will start the automatic withdrawal process as soon as you click the "withdrawal confirmation button" in your confirmation e-mail. Unfortunately, there is no way to stop this once is initiated.

BitaVita FAQ P2P

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P2P

Post Trade

if you want to post trade you should select it from p2p section.

then choose that you want buy or sell something. after that, you should choose your coin type (bitcoin, bitcoin cash, etherum & etc).

your location, country and market.

then you should select your margin. For better learning you can follow below link:https://youtu.be/2wo64BIPvEE

P2P

How long dose it take to send or receive crypto using my BitaVita wallet?

It normally takes some minutes which means up to 60 minutes but it depends on the commission fee you pay to send or sender pays and you receive . it can be also in 10 minutes or even less if you or sender pays the highest fee . If your transaction is taking longer than this, please check that the fee is correct.

P2P

I don’t have a mobile phone. Can I still buy and sell crypto?

You can buy or sell crypto without having a mobile phone, but there might be some limits to contact with all the advertisements and some trades to. by verifying your phone number you can increase your capacity to contact more users.

P2P

Is it possible to change my username?

Currently we do not allow username changes due to security reasons.

P2P

Why is my advertisement not showing up?

There are many things that affect advertisement visibility, e.g. your trading history; feedback; account age; advertisement settings and more. If your ad is not showing up please check the following list of common problems.

  1. Do you have Bitcoin in your BitaVita wallet?

    If you're running advertisements for online payment methods you must have at least 0.04 BTC in your wallet for your ads to show.

  2. My ad is not on the front page?

    Only 6 advertisements per category are shown on the front page and certain high risk payment methods are excluded. You need be an experienced trader with many trades under your belt before your ads will show up on the front page.

  3. My ad is not showing when I search!

    When you search for advertisements the results show a maximum of 15 advertisements, if there are more advertisements that match the search criteria they can be found by clicking the Show more... link and selecting a payment method. When you gain more trade history, more feedback your advertisements will also be shown as part of the first 15.

  4. Check for errors using the ad visibility tool

    If you still can't find your ad there might be some problems with the settings on your advertisement. Visit the public page of the problematic advertisement and towards the bottom of the page you'll find a tool you can use to check for errors that might prevent it from being displayed.

    Click the headings to run a check on your advertisement to see who can open a trade for the ad and who can see it. Any problems with your advertisement not being visible will be shown and explained here.

  5. Open a support ticket

    You can always open up a support ticket to ask for help with advertisement visibility.

BitaVita FAQ Security

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Security

Enable 2FA google

To enable Google 2FA, please install Google Authenticator app on your mobile phone first and refer to following instructions:

  • - PC Webpage: after login to your account, please go to 【Security】
  • -【Google Authenticator】
  • -【Enable】and follow the instruction.

Security

Enable SMS 2FA

If you want to enable SMS authenticator, please check following instruction:

  • - PC Webpage: after login to your account, please go to 【Security】-【SMS Authenticor】,click on 【Enable】,select the nationality of the mobile number, and enter your mobile number and SMS verification code.

Security

Stolen/Cheated funds be transfered into BitaVita

Currently, BitaVita supports below types of orders:

If you're the victim of theft and your stolen funds have been traced to BitaVita, you must open a support ticket

If there is substantial evidence that suggests the funds were indeed stolen, BitaVita will temporarily freeze the assets.

Security

How to set up anti-Phishing code

The Anti-Phishing Code is a security feature provided by BitaVita that allows users to add an extra layer of security to their account. Once you have enabled the Anti-Phishing Code, it will be included in all genuine emails sent to you from BitaVita. This code will help you to discern eal emails from phishing emails, helping you to prevent phishing attempts. Please check the following instructions to setup:

  • - After login to your BitaVita account, you can find Anti-Phishing Code setting in the security tab. To get started, click on the button labeled “Create Anti-Phishing Code”.
  • - You will now be prompted with a field where you can enter the Anti-Phishing Code that you desire. The code must be a minimum of 8 characters with both uppercase letters and numbers. It is advised to choose a code that is not easily guessed but is easily recognized by you.

Security

Turn on/off Trusted IP

The final step that you can increase your account security is trust IP.

When you do this action and turned on this, any untrusted ip address need to confirmed by you via email link.

BitaVita FAQ Hot Issue

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Hot Issue

Forgot/wrong tag for deposit

Regarding your assets on BitaVita, for safety reasons, we kindly ask you to submit a ticket to our customer representatives.

In the ticket, please provide your name, email address registered at BitaVita, your issue in detail and screenshot if possible. Our customer representatives will help you at the first priority.

Hot Issue

TXid

if you want to know what is your transaction id please submit a request with support ticket.

Hot Issue

Confirmed deposit on Blockchain but the account is not credited

Regarding your assets on BitaVita, for safety reasons, we kindly ask you to submit a ticket to our customer representatives.

In the ticket, please provide your name, email address registered at BitaVita, your issue in detail and screenshot if possible. Our customer representatives will help you at the first priority.

faq_issues_1_desc_3

faq_issues_1_desc_4

Hot Issue

Withdrawal confirmed in the blockchain but not received

If you have checked your TxID on the blockchain and it showed ""Confirmed"" on the blockchain, please check if the confirmation number has reached the amount that the receiving platform required. If it has not been reached, please wait with more patience.

If the number of confirmations that the receiving platform required is reached but there is no record on the blockchain, please contact customer sevice of your receiving platform.

Hot Issue

Stolen/Cheated funds be transfered into BitaVita

If youre the victim of theft and your stolen funds have been traced to BitaVita, you must open a support ticket

If there is substantial evidence that suggests the funds were indeed stolen, BitaVita will temporarily freeze the assets.

Hot Issue

Cancel withdrawal

BitaVita will start the automatic withdrawal process as soon as you click the "withdrawal confirmation button" in your confirmation e-mail. Unfortunately, there is no way to stop this once is initiated.

Hot Issue

Recovery key

If you want to enable recovery key, you should click on enable button.

These 12 words are your account recovery key. With these words you can acces to your account in case of losing your password or google authenticator.

Tips:

You should save these 12 words because when you enable this part,these words are only way that you can recoveryour account in case of losing your password or google authenticator application. You cant change or disable it later.

Hot Issue

Reset password

If you want to reset your password ,you should click on forgot password button in login page,after that you should enter your email address and click on submit button.

In the next step you should enter one of the number of your recovery key that required here.now you can enter the 6 digit codes that sent to your email and in final step enter the new password and confirm it, then click on change password button.

Hot Issue

Reset 2FA

faq_issues_9_desc_1

In the next step you should enter one of the number of your recovery key that required here. Then your 2fa reset successfully and you can login to your account without it.

Tips:

if you reset 2fa, you cant submit a withdrawal request for 24 hour.